Contact
E-mail: xixizhiyan@sina.com
TEL：+86 19130835634
English
Frequently Asked Questions
Q: How long does it take to produce images?
A: Generally, we can complete the first draft within 3 - 5 working days. For each subsequent revision, it usually takes 2 - 3 working days. This timeline allows us to ensure a balance between efficiency and the high - quality output expected by our clients. We strive to meet these deadlines while maintaining a meticulous attention to detail in every image we create.
Q: The price of the cover?
A: You can view our price list at the Customisation Process section. Given that the complexity of each image varies significantly, the price is subject to change accordingly. For a real - time quote tailored to your specific requirements, please feel free to contact us. We will assess the details of your project, such as the level of detail, the use of special elements, and the size of the cover, to provide you with an accurate price estimate. This ensures that you only pay a fair price based on the actual work involved in creating a unique and high - quality cover image for you.
Q: How much do you charge for illustrations and animations?
A: We are committed to offering highly competitive prices while ensuring top - notch quality. Our pricing model is designed to provide excellent value for our clients without compromising on the artistic and technical standards of our work. To get a personalized price estimate, please fill out a form with a brief description of your project. This description should include details such as the style of illustration or animation you prefer, the intended use of the final product, and any specific requirements you may have. Once we receive this information, our team of experienced estimators will analyze it carefully and provide you with a detailed quote within 24 hours. This quick turnaround time ensures that you can make informed decisions about your project without unnecessary delays.
Q: Do you offer expedited service?
A: Yes, we understand that some projects are subject to tight deadlines. Please feel free to contact us with your specific schedule. Our team is committed to doing everything in our power to accommodate your expedited request. In fact, if the situation demands it, we can even complete the work within one day. We pride ourselves on our ability to respond promptly to urgent needs, ensuring that you never have to worry about delays derailing your projects.
Q: Is there a fee for expediting?
A: Yes, there is an expedited fee. The standard expedited fee is usually $200. Once the expedited service is requested, we will send you the first draft within 2 - 3 working days. For the revision process, it will take 1 - 2 working days. This pricing and timeline are designed to provide you with a clear understanding of the cost - benefit ratio when choosing our expedited service. It allows you to balance the urgency of your project with the associated costs, ensuring that you get the best possible service for your specific needs. If you are short on time, don't hesitate to reach out to us. We will make every effort to meet your requirements and deliver high - quality work within the accelerated schedule.
Q: What is the process of customisation?
A: The customisation process is a well - structured sequence designed to ensure that your vision is translated into a high - quality final product.
- Content Communication: First and foremost, we engage in in - depth communication with you. This is a crucial stage where we strive to understand every detail of your project. We discuss the subject matter, the intended audience, the overall message you want to convey, and any specific elements or concepts you want to be included in the image. For example, if it's a scientific illustration, we'll talk about the specific research findings, the key components of the experiment, or the biological processes you want to depict.
- Sketch Provision: Based on the communication, our team of experienced designers will create a preliminary sketch. This sketch serves as a visual blueprint, outlining the basic layout, composition, and key elements of the final image. It gives you a rough idea of how the image will look and allows for early feedback and adjustments.
- Contract Signing: Once the sketch meets your initial approval, we proceed to the contract - signing stage. The contract clearly defines all the terms and conditions of the project, including the scope of work, the deliverables, the timeline, the cost, and any specific rights and responsibilities of both parties. This ensures that both you and our company are on the same page and have a clear understanding of what is expected throughout the project.
- Payment: After the contract is signed, the payment is processed. This payment structure is in place to ensure the smooth progression of the project and to demonstrate our commitment to delivering a high - quality product as per the agreed - upon terms.
- First Draft Provision: Our designers then get to work on creating the first draft of the image. Using the approved sketch as a guide, they add in details, colors, and refine the overall look. This first draft is a more developed version of the sketch, bringing your project closer to its final form.
- Revision: We understand that perfection often requires a few rounds of revisions. You will have the opportunity to review the first draft and provide feedback. Our team will then make the necessary adjustments based on your comments. This back - and - forth process continues until you are satisfied with the image.
- Final Draft Delivery: Once all revisions are complete and you are fully satisfied with the image, we deliver the final draft to you. This final product is the culmination of our efforts, incorporating all your ideas, feedback, and our team's expertise to create an image that meets or exceeds your expectations.
Q: How can I contact you to order my project?
A: You can reach out to us through the following convenient methods:
- Direct Click: Simply click on the "Contact Us" button directly, which is prominently placed for easy access. This one - click option ensures a quick connection to our team.
- Form Submission: Navigate to the ‘Contact Us’ section on our website. Here, you can fill in the request form. Provide as much detail as possible about your project, such as your specific requirements, the expected timeline, and any special instructions. This detailed information helps us better understand your needs and provide more accurate responses.
- Mailbox Contact: Click on the green box on the right - hand side of the page. This will direct you to our mailbox, allowing you to contact us directly. You can send an email with all the necessary details about your order. Our team is committed to checking and replying to emails promptly.
- Message Leaving: Leave a message for us. Whether it's a brief inquiry or a detailed project description, we value your input. We will reply to you within 24 hours. Our dedicated customer service team is trained to handle a wide range of inquiries and will ensure that you receive a satisfactory answer, addressing all your concerns and providing the information you need to move forward with your project.
Q: How to pay?
A: Once the project is completed, we will promptly send you a billing invoice. You can make the payment via business - to - business transfer. This payment method is a common and reliable way in business transactions. To ensure a smooth payment process, please make sure to double - check the account details provided in the invoice. After the transfer, keep the transfer receipt for your record - keeping and financial reconciliation purposes. If you have any questions or encounter any issues during the payment process, our customer service team is always available to assist you.
Q: Can I use your images in my proposal, presentation or book?
A: Absolutely! Once we complete the image design for you, all the fees include the transfer of full copyright to you. This means you have unrestricted rights to use the images in your proposal, presentation, book, or any other projects you deem fit. You are free to modify, reproduce, and distribute the images according to your needs without any further restrictions. We only reserve the right to use the finished image in our corporate communications for publicity purposes. This way, you can own and use your images at no extra cost, and rest assured that your rights are fully protected.
Q: Can I ask for changes after the final delivery?
A: Certainly. Even after the final delivery, minor adjustments can be made to ensure your complete satisfaction. However, if major changes or additional versions are required, we will assess the situation on a case - by - case basis and may charge an additional fee. This is because major changes often involve significant re - work, such as completely altering the composition, color scheme, or adding new elements. We keep all original files for one year. This retention period allows us to easily access and modify the files if necessary. Whether you need a small adjustment in the future or want to create new versions of your images, we've got you covered.
Q: Can I be sure that my data is safe with you?
A: Our company has a comprehensive confidentiality mechanism in place. Every employee has signed a confidentiality agreement, which legally binds them to safeguard your data. This ensures that any information you provide remains strictly confidential within our organization. We take data security extremely seriously and have multiple layers of protection to prevent unauthorized access, disclosure, or misuse of your data.
However, we understand that you may still have concerns. If so, you don't necessarily have to send us the entire article. Sending a summary of your article or the main idea of your project will be sufficient for us to commence the work. This way, you can share the essential details while maintaining a higher level of control over your data. We are committed to providing you with a secure and reliable service, and we will do everything in our power to alleviate any concerns you may have about data security.
Q: Can I sign a long - term contract with you?
A: We wholeheartedly welcome loyal customers to sign long - term contracts with us. Establishing long - term partnerships is of great significance to us, as it allows us to better understand your needs and provide more personalized and consistent services. Moreover, our long - term and loyal customers are eligible for exclusive discounts. The discount rate will be determined based on the specific terms of the long - term contract and the volume of your business with us. This not only reflects our gratitude for your continuous support but also aims to provide you with more cost - effective solutions. We look forward to building a long - term and mutually beneficial relationship with you.
Q: Invoice
A: Once we have reached a final agreement on the project details, you can make the payment via business - to - business transfer. Our financial department will then promptly provide you with a formal invoice. This invoice will be in compliance with all relevant tax regulations and will clearly state the project details, the amount charged, and any applicable taxes. It serves as a crucial financial record for both parties, facilitating proper accounting and tax - related processes. Please note that the invoice will be issued in a format suitable for your accounting and auditing requirements. If you have any specific needs regarding the invoice, such as a particular layout or additional details, feel free to let us know in advance, and we will do our best to accommodate them.
Elevate Your Research Impact with XX Studio Scientific Visualization. We transform complex data into clear, publication-ready illustrations—turning your breakthroughs into visuals that resonate globally. Where Science Meets Visual Excellence.
Location
Follow Us
Contact us
Please send us description of your project and we will respond within 24 hours
Copyright © Copyright © All Rights Reserved by Chengdu Xixi Zh
support: 竹子建站